HiPPOs don’t make good Conversion Rate Optimisers

a) Hippo, from the ancient Greek for “river horse, is a large, mostly herbivorous mammal in sub-Saharan Africa.

b) HiPPO, “Highest Paid Person in Organisation” too often is the person calling the shot. Also goes by Highest Paid Person’s Opinion.

HiPPO’s effect on Website Usability/Conversion explained:

HiPPO’s rule the world when it comes to creating customer experiences. And that’s a bad thing. No matter what you think the optimal customer experience should be on the website it is quite likely that you walk into a meeting room, or office, and regardless of your competence the HiPPO decides what goes on the site.
 - Avinash Kaushik 

In Europe, the HiPPOs influence on decisions being made on Usability/Conversion is diminishing and HiPPO presence at design meetings is no a rare sighting.
SA should aim to follow.

Meanwhile - some tips to improve your HiPPO herding skills:

A hippo - foto from advert for Alain Desert Wildlife Park

  • Smile
  • Use the three E’s; explain, explain, explain
  • Herd the HiPPOs, don’t just ask and try to appease
  • Use data to back up your findings
  • Add competitive data and benchmarks - let experts back you up!
  • HiPPOs loves a steady diet of graphs and charts 
Comments
blog comments powered by Disqus

About this blog

Herein you will find a collection of articles from Siteta on topics of conversion optimisation, website usability, web design and related learning.

Contribute to this blog

Obligatory blog Tag Cloud

Other blog features

» Follow on Tumblr